Scheduler MEA

Job description

For our office in Dubai we are looking for a Scheduler.

As a Scheduler at Radio Holland you need to ensure that all service orders are executed in the most economical time window with a proactive mentality for “first-time-fix.” The goal of the scheduler is to minimize cost and maximize margin for each service job. Maintain maximum efficiency with service engineers to achieve optimum utilization. Maximize the amount of planned job in a day and avoid “no shows”.

Who we are

Radio Holland is globally known as an important specialist in Satellite and Radio communication, Navigation, Automation and Observation systems for various maritime users in the shipping industry. For every conceivable electronic function on board, we offer innovative, efficient solutions by supplying, installing, and integrating advanced and high-tech equipment.

In addition, we guarantee fast and efficient service through a worldwide network of branches and agents along the world’s major shipping routes.

Radio Holland is globally known as an important specialist in Satellite and Radio communication, Navigation, Automation and Observation systems for various maritime users in the shipping industry. For every conceivable electronic function on board, we offer innovative, efficient solutions by supplying, installing, and integrating advanced and high-tech equipment.

In addition, we guarantee fast and efficient service through a worldwide network of branches and agents along the world’s major shipping routes.

• Support the inside sales department during quoting of service jobs for require technicians’ availability
• Understand type and market of vessel for each service order
• Communicate with vessel agent, owner, or captain for ETA/ETD, docking prospects, in port activities
• Within 48 hours of ETA, Monitor vessel movements daily and update coordinators and GRP
• Update coordinators of vessels activities and update scheduling tool (GRP)
• Understand technician competencies and certificates of each technician to ensure the best option for success
• Proactively communicate with engineers for estimated time required onboard
• Proactively schedule technician(s) to ensure optimization of time for work preparation
• Confirm all orders have been sent and accepted by technicians through 4PS app

• Schedule technicians boarding time to maximize margins and meet customer expectations
• Strategic planning in periods of adverse weather conditions
• Get familiar with the time spent aboard vessels
• Continuously monitor the schedule and pro-actively signal any potential scheduling conflicts to the service coordinators
• Work in close cooperation with the Technical Service Team Lead w.r.t. a shortfall in service engineer competences & availability
• Build strong working relationship with vessel agents

Skils / Abilities

• You have affinity with technology, planning and coordinating
• You have a customer-oriented mindset
• You are organizational and people sensitive
• You are a team player but are also self starting
• You have the ability to think creatively
• You are stress resistant
• Fluency in English – spoken and written required

Work Experience

• Minimum 2 years relevant scheduling or coordination experience
• Management experience within a technical/maritime/shipping-oriented organization

Education

• High School diploma with relevant experience
• Preferred bachelor’s or a Diploma in electronic/electrical/ mechanical/civil engineering

Our Offer

We offer an attractive compensation package matching your skills and experience, including a laptop and telephone and a chance to work in a team of like-minded professionals.