Job Description

The Service Coordinator is part of the Operations Team responsible for region MEA, ensuring that all service jobs assigned to the territory are executed according to Radio Holland’s standards. The coordinator will ensure that all service orders are executed on schedule with a “first-time-fix” and proactive mentality. customer.

You will be reporting to the Operations Manager – MEA and the role is based in Dubai.

Responsibilities

  • Represent Radio Holland in the best way possible regarding performance, attitude, safety, quality and customer service;
  • Ensure 100% compliance with the export compliance guidelines of Radio Holland;
  • To ensure that all jobs are attended to on time and as per customer requirements.
  • Create daily / periodic service job schedules, and assign them to the Service Engineers;
  • Review, periodically, the service reports submitted by the Service Engineers, and whenever possible, offer suggestions for improvements;
  • Review, periodically, in consultation with the Operations Manager, the spares status for all equipment and ensure availability of all spares required for successfully completing all the jobs and avoid losing any jobs due to lack of spares;
  • Proactively respond to customer inquiries and customer complaints and seek permanent solutions.
  • Create regular updates and status reports on the jobs being handled by Radio Holland, for all stakeholders involved (Regional Service Manager, Regional Management, Customers etc.);
  • Coordinate with the Finance team to ensure accurate invoicing of customers with due regard to the profitability expectations of Radio Holland;
  • Adhere to policies, regulations, and standards relating to QHSE principles of Radio Holland and the Customer including those at transient job sites.

Skills / Abilities

  • Be professional, and positive with an attitude that demonstrates responsibility;
  • Strong oral and written communication abilities in English;
  • Possess the ability to convince;
  • Demonstrates and applies strong problem-solving skills in day-to-day operations;
  • Comprehend current and emerging technologies;
  • Have good ‘people skills’ for building relationships with colleagues and customers;
  • Ability to maintain composure under pressure;
  • IT savvy.

Work Experience

  • At least 4-5 years of experience in a similar role;
  • Customer service/coordination in a technology-driven industry is a must;
  • Exposure to working with coordinating within small to medium-sized teams preferred;
  • Exposure to the shipbuilding (new built, retrofit), oil and gas (rigs, refineries), or navy-related industries preferred, but not a must.

Education

  • Minimum of Bachelors’ or a Diploma in electronic/electrical engineering.
  • Diploma or certification in IT / Electrical / Electronics.

Our Offer

The Radio Holland benefits package is attractive with a competitive salary. AXA medical and life insurance is provided to the employee and medical coverage to sponsored spouse and children. We take care of your visa including your spouse and children. Career development in a dynamic international working environment within the Maritime Industry.

Interested?

Do you want to apply or do you have some questions. Don’t hesitate to contact us!