We are looking for an experienced and passionate coordinator to join our fast-growing company. You are crucial to company success and act with a global mind set. You will be the main point of contact for customers and will continually look for opportunities to up sell products and services.

You are based at our regional headquarters in Houston, Texas.

Your job

The Service Coordinator is part of the Operations Team responsible for region Americas, ensuring that all service jobs assigned to the territory are executed according to Radio Holland and customer expectations from quoting through invoicing. The coordinator will ensure that all service orders are executed on schedule with a “first-time-fix” and proactive mentality.

In the role of Service Coordinator, you report to the Operations Manager, Americas.

Responsibilities

  • Manage all customers’ service requests in a professional and timely manner
  • Prepare all necessary job documents for upcoming jobs
  • Execute job by confirming engineer availability and booking the engineer for the job.
  • Liaise with customer and agent for engineer’s smooth boarding.
  • Confirm all equipment required for the job and liaise with supply chain dept to prepare
  • Provide status update to line manager for all ongoing and prospective jobs
  • Register all non-compliance and improvement suggestions in the Quality System
  • Coordinate internally with internal technical experts to resolve customer queries
  • Handle customers’ disputes or complaints and minimize such occurrences
  • Maintain all service records and keep them accurate and up to date
  • Track service work progress and handle all communication related to service requests with customers, subcontractors, agents, and port security offices
  • Check subcontractor invoices to minimize disputes.
  • Prepare invoices for customers.
Our Houston office
Houston office
Our office at Houston

Requirements

  • High School diploma
  • Business Administration/Electronics Engineering or other relevant experience
  • Minimum 2 years relevant customer service experience preferably in 24/7 technical support environment
  • Good customer service and organizational skills
  • Good oral and written communication skills
  • A self-starter resourceful team player yet able to work independently
  • Experience within a technical/maritime/shipping-oriented organization is a plus
  • Able to work with people at all levels
  • On call one weekend per month

Competences

  • Pro-active
  • Business sense
  • Team player
  • Excellent communication skills
  • Self-starter

What do we offer?

  • A challenging international working environment within maritime industry
  • Competitive salary
  • Generous PTO policy
  • Comprehensive benefits package

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Interested?

Do you have a proven track record as a Coordinator and are you ready for the next challenge? Please send your cover letter and resume to hr.usa@radioholland.com.