The purpose of the job is to support the Inside Sales process to prepare and ensure accurate commercial handling of customer request.
You have a supportive and administrative role.
You are based in Rotterdam and report to the Customer Services Team Lead of Europe.
Who we are
Radio Holland is globally known as an important specialist in Satellite and Radio communication, Navigation, Automation and Observation systems for various maritime users in the shipping industry. For every conceivable electronic function on board, we offer innovative, efficient solutions by supplying, installing and integrating advanced and high-tech equipment.
In addition, we guarantee fast and efficient service through a worldwide network of branches and agents along the world’s major shipping routes.
- Send quotations and answer all customers’ enquiries on service, survey, commissioning and installation professionally and timely.
- Is part of the RFG process and ensures the preparation and technical elaboration of ticket/RFG components.
- Works within sales authorization and precisely defined pricing guidelines.
- In case of uncertainties, ensures to align with sales, technical, logistics and/or the Inside Sales Team Lead.
- Cost price calculations of orders based on customer requirements and wishes.
- Ensures that all relevant information is up to date, correct and complete in Zendesk/Navision.
- Follow up with customers after the quotations are sent.
- Ensures all documentation and information in Zendesk is complete for handover to Operations.
- Inside Sales Team should check with the Technical Support Team at the beginning of the RFQ to ensure the correct parts are selected.
- Register relevant external customer feedback in share point (complaint / compliment).
Skills / Abilities
- Customer Orientation
- Commercial mindset
- Team player
- Strong communication skills
2+ years of experience
Secondary vocational education
A challenging international working environment within maritime industry and a competitive Compensation and Benefit package.
Do you have a proven track record as a Service Sales Engineer and are you ready for the next challenge? Please send your cover letter and résumé to firstname.lastname@example.org