Service Coordinator

who shares our passion for customer service!

About Radio Holland

Radio Holland is well-known in the worldwide maritime industry as global NavCom, Connectivity, ICT on Board and Service & Maintenance provider.

Available 24 hours a day, 7 days a week, Radio Holland connects its customers to an unrivalled Global Service Network of 80 offices along the global shipping routes. Radio Holland delivers unique technical service expertise which helps customers run a smarter, more profitable business with less downtime and lower operational expenditures. Our highly skilled technicians are experts in maritime electronics who deliver top quality, on-the-spot services. Radio Holland offers cost-saving service agreements and remote monitoring maintenance support to vessels at sea around the world.

To strengthen our team of Service Coordinators in Rotterdam, Radio Holland is looking for a Service Coordinator who shares our passion for customer service!

Roles and responsibilities

  • The Service Coordinator is call owner from the initial service request received from ships visiting the Rotterdam port and area, throughout its preparation and execution until call closure and invoicing
  • Pro-active commercial approach towards customers, to maximize service opportunities
  • Communicates with the customer throughout the entire service process; giving (technical) advice, keeping the customer appraised of the process of the service call and – if any – settles complaints or disputes with the customer, in consultation with the Team Lead Service coordination, Service Manager or Sales
  • Makes a proper work preparation, to assure the call can be executed effectively and efficiently by the Service Engineer and to customer’s satisfaction:
  • Assures that the required materials, tools and capabilities to execute the service call are available in time and at the right place
  • Provides a complete and proper work instruction, within the relevant systems, to the Team Lead, Planner and Service Engineer(s)
  • Assures that al required data is processed in time and with good quality in all relevant systems to smoothen processing and invoicing
  • De-briefing with Service Engineer(s) and call closure within 1 working day after the call is executed.

Requirements

  • Diploma in Electronics Engineering or other engineering discipline
  • Min 3 years relevant customer service experience preferably in 24/7 technical support environment
  • Current engineer or technician who would like to switch to customer service function are also welcomed to apply
  • Good customer service and organising skill
  • Good oral and written communication skills
  • Fluent in Dutch and English language
  • A resourceful team player yet able to work independently
  • Visit customers from times to times to maintain customer loyalty and forge stronger relationship

What we offer

  • A challenging work environment in the international maritime industry
  • A competitive salary according to the current CAO
  • Excellent secondary employment conditions

Contact

For More information on the job or to apply contact Manon van Leeuwen, manon.vanleeuwen@radioholland.com, T 010-4283479 or Wim Nieuwveld, Wim.nieuwveld@radioholland.com, T 010-4283328. Or use this contact form.

Always there. Everywhere.